Terms of Service
NAYA PETERS
TERMS & CONDITIONS
Last Updated: JUNE 2026
Welcome to NAYA PETERS. These Terms and Conditions govern your use of our website and the purchase of our products. By accessing our website or placing an order with us, you agree to be bound by these Terms and Conditions.
Please read them carefully before making a purchase.
1. ABOUT OUR PRODUCTS
NAYA PETERS offers carefully designed and produced womenswear, including made-to-order and ready-to-wear pieces.
As many of our garments are produced specifically for each customer, certain details, including fabric placement, colour and finishing, may vary slightly. We make every reasonable effort to ensure that our product images and descriptions accurately represent each garment.
Please note that colours may appear differently depending on your device or screen settings.
2. MADE-TO-ORDER ITEMS
Most NAYA PETERS garments are made to order. This means that production begins specifically in response to your purchase.
Customers are therefore advised to carefully review all order details, including:
Selected size
Colour
Style
Measurements, where applicable
Delivery information
before completing their purchase.
Once production has commenced, orders cannot be cancelled for a refund simply because a customer has changed their mind.
3. SIZING
Customers are responsible for selecting the appropriate size using our provided size guide.
If you are unsure about your size, we strongly recommend contacting us for assistance before placing your order.
NAYA PETERS cannot accept responsibility for fit issues resulting from an incorrect size selected by the customer. However, where eligible, an exchange may be considered in accordance with our Exchange Policy.
4. ORDER PROCESSING
Made-to-order items require a production and processing period before dispatch.
Our standard processing period is generally 3 working days, although certain designs or high-volume periods may require additional time.
Processing times do not include delivery or shipping time.
Working days exclude weekends and public holidays.
5. DELIVERY & SHIPPING
Once your order has been processed and dispatched, delivery timelines generally vary according to your location.
Estimated delivery timelines are as follows:
Lagos: Approximately 1 working day after processing and dispatch.
Outside Lagos: Approximately 3–5 working days through standard delivery.
International Orders: Approximately 5–7 working days.
These timelines are estimates and may be affected by circumstances beyond our control, including courier delays, weather conditions, public holidays or customs processes.
For express delivery options, customers may contact us directly to enquire about availability and any additional costs.
6. INTERNATIONAL ORDERS & CUSTOMS
International customers are responsible for providing accurate shipping information.
Please note that the shipping fee paid to NAYA PETERS covers the transportation of your package from Nigeria to your selected destination through the chosen shipping arrangement.
Any customs duties, import taxes, clearance charges or additional fees imposed by the destination country are the responsibility of the customer.
NAYA PETERS does not have control over these charges and is not responsible for delays caused by customs authorities.
7. RETURNS & EXCHANGES
Due to the nature of our made-to-order production, we do not offer refunds for made-to-order garments once production has commenced, except where required by applicable law or where a verified issue is determined to have occurred on our part.
Where an exchange is approved, the garment must meet the conditions outlined in our Returns and Exchange Policy.
Items returned must be unused, unworn, unwashed and in their original condition.
We reserve the right to inspect any returned item before approving an exchange or other resolution.
8. FAULTY OR INCORRECT ITEMS
We take great care in inspecting, pressing and packaging our garments before dispatch.
If you believe that you have received an item with a genuine production defect or an incorrect item, please contact us within the required timeframe and provide clear photographs or videos of the issue.
Each case will be reviewed individually.
Where an issue is confirmed to have resulted from an error on our part, NAYA PETERS will provide an appropriate resolution, which may include an exchange, repair or refund where applicable.
A customer’s personal preference regarding a garment’s appearance, scent, fabric feel or other subjective characteristics does not automatically constitute a production defect.
9. RETURN SHIPPING & LOGISTICS
Unless an error or verified defect is determined to have occurred on the part of NAYA PETERS, customers are responsible for the cost and arrangement of return or exchange logistics.
NAYA PETERS does not operate a personal delivery or rider service for customer returns.
Customers may arrange a suitable courier or rider to return an approved item to our designated location.
10. ORDER CANCELLATIONS & CHANGES
Customers must contact us as soon as possible if they wish to request a cancellation or change to their order.
However, we cannot guarantee that changes or cancellations will be possible once an order has been confirmed or production has commenced.
Orders that have already entered production may not be eligible for cancellation or a refund.
11. ACCURATE CUSTOMER INFORMATION
Customers are responsible for providing accurate information when placing an order, including their:
Full name
Phone number
Delivery address
Email address
Size and product selection
NAYA PETERS will not be responsible for delays, failed deliveries or additional costs resulting from incorrect or incomplete information provided by the customer.
12. PRICES & PAYMENTS
All prices displayed on our website are subject to change without prior notice.
An order will only be confirmed once the required payment has been successfully received.
We reserve the right to cancel or decline an order in circumstances involving payment issues, suspected fraudulent activity, incorrect pricing or other exceptional circumstances.
13. PRODUCT CARE
Customers are encouraged to follow the recommended care instructions for their garments.
NAYA PETERS will not be responsible for damage caused by improper washing, storage, ironing, alterations or other forms of inappropriate garment care after delivery.
14. INTELLECTUAL PROPERTY
All content associated with NAYA PETERS, including our designs, photographs, branding, logos, website content and other creative materials, remains the intellectual property of NAYA PETERS unless otherwise stated.
These materials may not be copied, reproduced, distributed or used for commercial purposes without our prior written permission.
15. LIMITATION OF LIABILITY
NAYA PETERS will make every reasonable effort to provide high-quality products and services.
However, we shall not be held liable for circumstances beyond our reasonable control, including delays caused by third-party logistics providers, customs authorities, incorrect customer information or other unforeseen events.
Nothing in these Terms and Conditions is intended to limit any rights that cannot legally be excluded under applicable law.
16. CHANGES TO THESE TERMS
NAYA PETERS reserves the right to update or modify these Terms and Conditions at any time.
Any changes will become effective once published on our website. We encourage customers to review our Terms and Conditions periodically.
17. CONTACT US
If you have any questions regarding these Terms and Conditions, an existing order or any of our policies, please contact the NAYA PETERS Customer Care Team before placing your order.
By placing an order with NAYA PETERS, you acknowledge that you have read, understood and agreed to these Terms and Conditions.