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We are committed to protecting your privacy and ensuring the security of your personal information.

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BEFORE YOU ORDER

Please take a moment to review our Size Guide and select the size that best corresponds with your measurements. Our team is also available to assist with sizing or any questions you may have before placing your order.

Once an order has been confirmed, purchases are considered final and non-refundable. We encourage you to carefully review your size and order details before completing your purchase.

EXCHANGES (LIMITED CASES ONLY)

As a made-to-measure brand, we do not offer exchanges as the product was made with your provided measurements unless :

The wrong item was delivered, or
The item has a verified production issue on the dress

All exchange requests must be made within 48 hours of delivery.

REFUNDS

Refunds or store credit may only be considered in cases where an error or fault is determined to have occurred during production by our studio. All claims must be supported with clear photo and video evidence for review and approval.

We do not offer cash refunds. Where a refund claim is approved, eligible customers will receive store credit equivalent to the amount paid for the item, subject to the conditions outlined in our Returns & Exchanges Policy.

Approved Return Timeline

Once a return request has been submitted within 48 hours of receiving the item and subsequently approved following a review of the required photo and video evidence. Our team will inspect the item and a store credit will be processed if up to standard. The item must be returned to us within 5 working days of the approval date.

Failure to return the item within this timeframe may result in the cancellation of the approved return or exchange request.

CONDITION OF RETURNED ITEMS

To be eligible for an exchange, items must:

Be unworn and unused
Be in their original condition
Be free from perfume, deodorant, stains, or any additional scents
Be returned with their original packaging

Please note: Any item returned with signs of wear, damage caused after delivery, stains, or noticeable odours may be rejected and returned to the customer.

SIZING

Customers are responsible for:

Providing accurate measurements for made-to-measure orders, or
Selecting the appropriate standard size using our size chart.

We are not responsible for fit issues resulting from incorrect measurements provided by the customer or an incorrect size selection.

MEASUREMENTS & ALTERATIONS

Each piece is carefully made according to the size, measurements, and height provided when your order is placed. Please ensure all details submitted are accurate before completing your purchase.

Should alterations be required due to measurements provided at the time of ordering, the cost of alterations and any associated delivery or logistics fees will be the customer’s responsibility.

RETURN SHIPPING COST

For approved exchanges or returns, customers are responsible for the full cost of logistics, including the delivery of the item back to us and the subsequent delivery of the exchanged item back to the customer.

Customers are encouraged to use a reliable, trackable delivery service when sending items to us. Any customs duties, taxes, or additional charges incurred during the process are also the responsibility of the customer.

INCORRECT ITEMS

If an item is confirmed to have a damage, or a production issue ( wrong sizing , wrong color) caused by us, Naya Peters will take responsibility for the reasonable return and redelivery logistics required to resolve the issue. All items are inspected, prepared, and carefully packaged before dispatch.

","contentText","BEFORE YOU ORDER Please take a moment to review our Size Guide and select the size that best corresponds with your measurements. Our team is also available to assist with sizing or any questions you may have before placing your order. Once an order has been confirmed, purchases are considered final and non-refundable . We encourage you to carefully review your size and order details before completing your purchase. EXCHANGES (LIMITED CASES ONLY) As a made-to-measure brand, we do not offer exchanges as the product was made with your provided measurements unless : The wrong item was delivered, or The item has a verified production issue on the dress All exchange requests must be made within 48 hours of delivery. REFUNDS Refunds or store credit may only be considered in cases where an error or fault is determined to have occurred during production by our studio. All claims must be supported with clear photo and video evidence for review and approval. We do not offer cash refunds. Where a refund claim is approved, eligible customers will receive store credit equivalent to the amount paid for the item , subject to the conditions outlined in our Returns & Exchanges Policy. Approved Return Timeline Once a return request has been submitted within 48 hours of receiving the item and subsequently approved following a review of the required photo and video evidence. Our team will inspect the item and a store credit will be processed if up to standard. The item must be returned to us within 5 working days of the approval date. Failure to return the item within this timeframe may result in the cancellation of the approved return or exchange request. CONDITION OF RETURNED ITEMS To be eligible for an exchange, items must: Be unworn and unused Be in their original condition Be free from perfume, deodorant, stains, or any additional scents Be returned with their original packaging Please note: Any item returned with signs of wear, damage caused after delivery, stains, or noticeable odours may be rejected and returned to the customer. SIZING Customers are responsible for: Providing accurate measurements for made-to-measure orders, or Selecting the appropriate standard size using our size chart. We are not responsible for fit issues resulting from incorrect measurements provided by the customer or an incorrect size selection. MEASUREMENTS & ALTERATIONS Each piece is carefully made according to the size, measurements, and height provided when your order is placed . Please ensure all details submitted are accurate before completing your purchase. Should alterations be required due to measurements provided at the time of ordering, the cost of alterations and any associated delivery or logistics fees will be the customer’s responsibility . RETURN SHIPPING COST For approved exchanges or returns, customers are responsible for the full cost of logistics, including the delivery of the item back to us and the subsequent delivery of the exchanged item back to the customer . Customers are encouraged to use a reliable, trackable delivery service when sending items to us. Any customs duties, taxes, or additional charges incurred during the process are also the responsibility of the customer. INCORRECT ITEMS If an item is confirmed to have a damage, or a production issue ( wrong sizing , wrong color) caused by us, Naya Peters will take responsibility for the reasonable return and redelivery logistics required to resolve the issue. All items are inspected, prepared, and carefully packaged before dispatch.","terms","Terms of Service","By using our services, you agree to these terms and conditions.",{"_17":55,"_32":56,"_46":20,"_47":20,"_48":49,"_50":20,"_21":58,"_52":59},"

NAYA PETERS

TERMS & CONDITIONS

Last Updated: JUNE 2026

Welcome to NAYA PETERS. These Terms and Conditions govern your use of our website and the purchase of our products. By accessing our website or placing an order with us, you agree to be bound by these Terms and Conditions.

Please read them carefully before making a purchase.

1. ABOUT OUR PRODUCTS

NAYA PETERS offers carefully designed and produced womenswear, including made-to-order and ready-to-wear pieces.

As many of our garments are produced specifically for each customer, certain details, including fabric placement, colour and finishing, may vary slightly. We make every reasonable effort to ensure that our product images and descriptions accurately represent each garment.

Please note that colours may appear differently depending on your device or screen settings.

2. MADE-TO-ORDER ITEMS

Most NAYA PETERS garments are made to order. This means that production begins specifically in response to your purchase.

Customers are therefore advised to carefully review all order details, including:

Selected size
Colour
Style
Measurements, where applicable
Delivery information

before completing their purchase.

Once production has commenced, orders cannot be cancelled for a refund simply because a customer has changed their mind.

3. SIZING

Customers are responsible for selecting the appropriate size using our provided size guide.

If you are unsure about your size, we strongly recommend contacting us for assistance before placing your order.

NAYA PETERS cannot accept responsibility for fit issues resulting from an incorrect size selected by the customer. However, where eligible, an exchange may be considered in accordance with our Exchange Policy.

4. ORDER PROCESSING

Made-to-order items require a production and processing period before dispatch.

Our standard processing period is generally 3 working days, although certain designs or high-volume periods may require additional time.

Processing times do not include delivery or shipping time.

Working days exclude weekends and public holidays.

5. DELIVERY & SHIPPING

Once your order has been processed and dispatched, delivery timelines generally vary according to your location.

Estimated delivery timelines are as follows:

Lagos: Approximately 1 working day after processing and dispatch.
Outside Lagos: Approximately 3–5 working days through standard delivery.
International Orders: Approximately 5–7 working days.

These timelines are estimates and may be affected by circumstances beyond our control, including courier delays, weather conditions, public holidays or customs processes.

For express delivery options, customers may contact us directly to enquire about availability and any additional costs.

6. INTERNATIONAL ORDERS & CUSTOMS

International customers are responsible for providing accurate shipping information.

Please note that the shipping fee paid to NAYA PETERS covers the transportation of your package from Nigeria to your selected destination through the chosen shipping arrangement.

Any customs duties, import taxes, clearance charges or additional fees imposed by the destination country are the responsibility of the customer.

NAYA PETERS does not have control over these charges and is not responsible for delays caused by customs authorities.

7. RETURNS & EXCHANGES

Due to the nature of our made-to-order production, we do not offer refunds for made-to-order garments once production has commenced, except where required by applicable law or where a verified issue is determined to have occurred on our part.

Where an exchange is approved, the garment must meet the conditions outlined in our Returns and Exchange Policy.

Items returned must be unused, unworn, unwashed and in their original condition.

We reserve the right to inspect any returned item before approving an exchange or other resolution.

8. FAULTY OR INCORRECT ITEMS

We take great care in inspecting, pressing and packaging our garments before dispatch.

If you believe that you have received an item with a genuine production defect or an incorrect item, please contact us within the required timeframe and provide clear photographs or videos of the issue.

Each case will be reviewed individually.

Where an issue is confirmed to have resulted from an error on our part, NAYA PETERS will provide an appropriate resolution, which may include an exchange, repair or refund where applicable.

A customer’s personal preference regarding a garment’s appearance, scent, fabric feel or other subjective characteristics does not automatically constitute a production defect.

9. RETURN SHIPPING & LOGISTICS

Unless an error or verified defect is determined to have occurred on the part of NAYA PETERS, customers are responsible for the cost and arrangement of return or exchange logistics.

NAYA PETERS does not operate a personal delivery or rider service for customer returns.

Customers may arrange a suitable courier or rider to return an approved item to our designated location.

10. ORDER CANCELLATIONS & CHANGES

Customers must contact us as soon as possible if they wish to request a cancellation or change to their order.

However, we cannot guarantee that changes or cancellations will be possible once an order has been confirmed or production has commenced.

Orders that have already entered production may not be eligible for cancellation or a refund.

11. ACCURATE CUSTOMER INFORMATION

Customers are responsible for providing accurate information when placing an order, including their:

Full name
Phone number
Delivery address
Email address
Size and product selection

NAYA PETERS will not be responsible for delays, failed deliveries or additional costs resulting from incorrect or incomplete information provided by the customer.

12. PRICES & PAYMENTS

All prices displayed on our website are subject to change without prior notice.

An order will only be confirmed once the required payment has been successfully received.

We reserve the right to cancel or decline an order in circumstances involving payment issues, suspected fraudulent activity, incorrect pricing or other exceptional circumstances.

13. PRODUCT CARE

Customers are encouraged to follow the recommended care instructions for their garments.

NAYA PETERS will not be responsible for damage caused by improper washing, storage, ironing, alterations or other forms of inappropriate garment care after delivery.

14. INTELLECTUAL PROPERTY

All content associated with NAYA PETERS, including our designs, photographs, branding, logos, website content and other creative materials, remains the intellectual property of NAYA PETERS unless otherwise stated.

These materials may not be copied, reproduced, distributed or used for commercial purposes without our prior written permission.

15. LIMITATION OF LIABILITY

NAYA PETERS will make every reasonable effort to provide high-quality products and services.

However, we shall not be held liable for circumstances beyond our reasonable control, including delays caused by third-party logistics providers, customs authorities, incorrect customer information or other unforeseen events.

Nothing in these Terms and Conditions is intended to limit any rights that cannot legally be excluded under applicable law.

16. CHANGES TO THESE TERMS

NAYA PETERS reserves the right to update or modify these Terms and Conditions at any time.

Any changes will become effective once published on our website. We encourage customers to review our Terms and Conditions periodically.

17. CONTACT US

If you have any questions regarding these Terms and Conditions, an existing order or any of our policies, please contact the NAYA PETERS Customer Care Team before placing your order.

By placing an order with NAYA PETERS, you acknowledge that you have read, understood and agreed to these Terms and Conditions.

","NAYA PETERSTERMS & CONDITIONSLast Updated: JUNE 2026Welcome to NAYA PETERS. These Terms and Conditions govern your use of our website and the purchase of our products. By accessing our website or placing an order with us, you agree to be bound by these Terms and Conditions.Please read them carefully before making a purchase.1. ABOUT OUR PRODUCTSNAYA PETERS offers carefully designed and produced womenswear, including made-to-order and ready-to-wear pieces.As many of our garments are produced specifically for each customer, certain details, including fabric placement, colour and finishing, may vary slightly. We make every reasonable effort to ensure that our product images and descriptions accurately represent each garment.Please note that colours may appear differently depending on your device or screen settings.2. MADE-TO-ORDER ITEMSMost NAYA PETERS garments are made to order. This means that production begins specifically in response to your purchase.Customers are therefore advised to carefully review all order details, including:Selected sizeColourStyleMeasurements, where applicableDelivery informationbefore completing their purchase.Once production has commenced, orders cannot be cancelled for a refund simply because a customer has changed their mind.3. SIZINGCustomers are responsible for selecting the appropriate size using our provided size guide.If you are unsure about your size, we strongly recommend contacting us for assistance before placing your order.NAYA PETERS cannot accept responsibility for fit issues resulting from an incorrect size selected by the customer. However, where eligible, an exchange may be considered in accordance with our Exchange Policy.4. ORDER PROCESSINGMade-to-order items require a production and processing period before dispatch.Our standard processing period is generally 3 working days, although certain designs or high-volume periods may require additional time.Processing times do not include delivery or shipping time.Working days exclude weekends and public holidays.5. DELIVERY & SHIPPINGOnce your order has been processed and dispatched, delivery timelines generally vary according to your location.Estimated delivery timelines are as follows:Lagos: Approximately 1 working day after processing and dispatch.Outside Lagos: Approximately 3–5 working days through standard delivery.International Orders: Approximately 5–7 working days.These timelines are estimates and may be affected by circumstances beyond our control, including courier delays, weather conditions, public holidays or customs processes.For express delivery options, customers may contact us directly to enquire about availability and any additional costs.6. INTERNATIONAL ORDERS & CUSTOMSInternational customers are responsible for providing accurate shipping information.Please note that the shipping fee paid to NAYA PETERS covers the transportation of your package from Nigeria to your selected destination through the chosen shipping arrangement.Any customs duties, import taxes, clearance charges or additional fees imposed by the destination country are the responsibility of the customer.NAYA PETERS does not have control over these charges and is not responsible for delays caused by customs authorities.7. RETURNS & EXCHANGESDue to the nature of our made-to-order production, we do not offer refunds for made-to-order garments once production has commenced, except where required by applicable law or where a verified issue is determined to have occurred on our part.Where an exchange is approved, the garment must meet the conditions outlined in our Returns and Exchange Policy.Items returned must be unused, unworn, unwashed and in their original condition.We reserve the right to inspect any returned item before approving an exchange or other resolution.8. FAULTY OR INCORRECT ITEMSWe take great care in inspecting, pressing and packaging our garments before dispatch.If you believe that you have received an item with a genuine production defect or an incorrect item, please contact us within the required timeframe and provide clear photographs or videos of the issue.Each case will be reviewed individually.Where an issue is confirmed to have resulted from an error on our part, NAYA PETERS will provide an appropriate resolution, which may include an exchange, repair or refund where applicable.A customer’s personal preference regarding a garment’s appearance, scent, fabric feel or other subjective characteristics does not automatically constitute a production defect.9. RETURN SHIPPING & LOGISTICSUnless an error or verified defect is determined to have occurred on the part of NAYA PETERS, customers are responsible for the cost and arrangement of return or exchange logistics.NAYA PETERS does not operate a personal delivery or rider service for customer returns.Customers may arrange a suitable courier or rider to return an approved item to our designated location.10. ORDER CANCELLATIONS & CHANGESCustomers must contact us as soon as possible if they wish to request a cancellation or change to their order.However, we cannot guarantee that changes or cancellations will be possible once an order has been confirmed or production has commenced.Orders that have already entered production may not be eligible for cancellation or a refund.11. ACCURATE CUSTOMER INFORMATIONCustomers are responsible for providing accurate information when placing an order, including their:Full namePhone numberDelivery addressEmail addressSize and product selectionNAYA PETERS will not be responsible for delays, failed deliveries or additional costs resulting from incorrect or incomplete information provided by the customer.12. PRICES & PAYMENTSAll prices displayed on our website are subject to change without prior notice.An order will only be confirmed once the required payment has been successfully received.We reserve the right to cancel or decline an order in circumstances involving payment issues, suspected fraudulent activity, incorrect pricing or other exceptional circumstances.13. PRODUCT CARECustomers are encouraged to follow the recommended care instructions for their garments.NAYA PETERS will not be responsible for damage caused by improper washing, storage, ironing, alterations or other forms of inappropriate garment care after delivery.14. INTELLECTUAL PROPERTYAll content associated with NAYA PETERS, including our designs, photographs, branding, logos, website content and other creative materials, remains the intellectual property of NAYA PETERS unless otherwise stated.These materials may not be copied, reproduced, distributed or used for commercial purposes without our prior written permission.15. LIMITATION OF LIABILITYNAYA PETERS will make every reasonable effort to provide high-quality products and services.However, we shall not be held liable for circumstances beyond our reasonable control, including delays caused by third-party logistics providers, customs authorities, incorrect customer information or other unforeseen events.Nothing in these Terms and Conditions is intended to limit any rights that cannot legally be excluded under applicable law.16. CHANGES TO THESE TERMSNAYA PETERS reserves the right to update or modify these Terms and Conditions at any time.Any changes will become effective once published on our website. We encourage customers to review our Terms and Conditions periodically.17. 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PROCESSING TIME

Your order will be carefully prepared and processed within 1–3 business days. Please note that this timeframe covers order processing only and does not include the delivery period selected at checkout. Your delivery timeframe begins once your order has been dispatched.

Delivery Information

Once your order has been processed and dispatched:

Lagos: Delivery typically takes 1 business day.
Outside Lagos: Standard delivery takes 3–5 business days.
International: Delivery typically takes 5–7 business days.

For express delivery outside Lagos, please contact us before placing your order to enquire about the available express options and the applicable delivery fee, as rates vary by destination.

International Customs & Import Fees

International delivery fees cover the transportation of your order from Nigeria to the specified delivery destination. Any customs duties, import taxes, clearance fees, or other charges imposed by the destination country are not included in the delivery fee and are the responsibility of the customer. Naya Peters is not responsible for these charges.

","PROCESSING TIME Your order will be carefully prepared and processed within 1–3 business days . Please note that this timeframe covers order processing only and does not include the delivery period selected at checkout. Your delivery timeframe begins once your order has been dispatched. Delivery Information Once your order has been processed and dispatched: Lagos: Delivery typically takes 1 business day . Outside Lagos: Standard delivery takes 3–5 business days . International: Delivery typically takes 5–7 business days . For express delivery outside Lagos , please contact us before placing your order to enquire about the available express options and the applicable delivery fee, as rates vary by destination. International Customs & Import Fees International delivery fees cover the transportation of your order from Nigeria to the specified delivery destination. Any customs duties, import taxes, clearance fees, or other charges imposed by the destination country are not included in the delivery fee and are the responsibility of the customer. Naya Peters is not responsible for these charges.","6a9d146589a80041d801fd79","sizing",2,"SIZING","

Customers are responsible for:

Providing accurate measurements for made-to-measure orders, or
Selecting the appropriate standard size using our size chart.

We are not responsible for fit issues resulting from incorrect measurements provided by the customer or an incorrect size selection.

NAYA PETERS

","Customers are responsible for: Providing accurate measurements for made-to-measure orders, or Selecting the appropriate standard size using our size chart. We are not responsible for fit issues resulting from incorrect measurements provided by the customer or an incorrect size selection. NAYA PETERS","6a9d142689a80041d801fd6f","condition-of-returned-items",1,"CONDITION OF RETURNED ITEMS","

To be eligible for an exchange, items must:

Be unworn and unused
Be in their original condition
Be free from perfume, deodorant, stains, or any additional scents
Be returned with their original packaging

Please note: Any item returned with signs of wear, damage caused after delivery, stains, or noticeable odours may be rejected and returned to the customer.

","To be eligible for an exchange, items must: Be unworn and unused Be in their original condition Be free from perfume, deodorant, stains, or any additional scents Be returned with their original packaging Please note: Any item returned with signs of wear, damage caused after delivery, stains, or noticeable odours may be rejected and returned to the customer.","6a9d13e089a80041d801fd62","exchanges-limited-cases-only","EXCHANGES ( LIMITED CASES ONLY)","

We only offer exchanges in the following cases:

The wrong item was delivered, or
The item has a verified manufacturing defect.

All exchange requests must be made within 48 hours of delivery.

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We offer standard shipping with delivery within 3-5 business days.

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RETURNS, REFUNDS & EXCHANGES

At NAYA CLOTHING, we take great care in creating and inspecting every piece before it is dispatched. As the majority of our outfits are made to order, our returns, refunds, and exchange policy is limited to specific circumstances.

MADE-TO-ORDER ITEMS & REFUNDS

As the majority of our outfits are made to order and created specifically upon request, we are unable to offer refunds once an order has been placed and production has commenced.

We kindly ask customers to carefully review all order details, including their selected size, colour, and design preferences, before placing an order.

Made-to-order items are not eligible for refunds.

EXCHANGES

Exchanges may only be considered in limited circumstances, including:

If the wrong item was delivered; or
If the item has a verified manufacturing defect.

All concerns and exchange requests must be reported within 48 hours of receiving your order.

Please note that submitting an exchange request does not automatically guarantee an exchange. Each request will be reviewed, and the item may need to be returned to us for inspection before an exchange is approved.

RETURN LOGISTICS

Customers are responsible for the cost of returning an item to us. Where a return is approved due to a verified error or manufacturing defect on our part, any further logistics arrangements will be determined by NAYA CLOTHING.

Customers are responsible for ensuring that returned items are securely packaged and sent using a reliable delivery service. NAYA CLOTHING will not be held responsible for items lost or damaged during the return process.

CONDITION OF RETURNED ITEMS

To be eligible for an exchange or assessment, an item must be returned:

Unworn and unused;
In its original condition;
Free from stains, perfume, deodorant, or additional scents; and
With its original packaging where applicable.

Items that have been worn, washed, altered, or damaged after delivery may not be accepted for an exchange.

SIZING & MEASUREMENTS

For made-to-measure orders, customers are responsible for providing accurate measurements.

For standard-sized items, we kindly encourage customers to carefully review our size chart before placing an order.

NAYA CLOTHING cannot be held responsible for fit issues resulting from incorrect measurements provided by the customer or an incorrect size selection.

PROCESSING APPROVED EXCHANGES

Once a returned item has been received and inspected, any approved exchange will be processed within 3-5 working days .

FINAL NOTE

We take great care to ensure that every garment is properly inspected before it leaves our studio. Should you have any genuine concerns regarding your order, please contact us within the specified timeframe so we can review the matter accordingly.

By placing an order with NAYA CLOTHING, you acknowledge that you have read, understood, and agreed to our Returns, Refunds & Exchange Policy.

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